Terms and Conditions
Welcome and Agreement
Thank you for choosing J Laser and Aesthetics Clinic (“the Company”). These terms and conditions (“Terms”) form a binding agreement between you, the customer (“Customer”), and the Company for all products and services offered. By engaging with us, you confirm you’ve read, understood, and agreed to these Terms.
Definitions
– Medication: Any medicine prescribed by our doctors.
– Product(s): Any item purchased from us.
– Treatment(s): Any service or procedure provided by us.
Consultation Fees and Appointments
A fee will be charged for all medical consultations and reviews with our doctors.
Pricing for Products and Treatments
All prices, including promotional offers and packages, are subject to the prevailing Goods and Services Tax (GST). The Company may adjust prices or withdraw promotions at any time without prior notice. If a pre-paid product or treatment becomes unavailable, we reserve the right to substitute it with an item or service of equal or greater value.
Payment Policy
Full payment is required upfront or on the day of purchase/usage once confirmed and invoiced. Treatment packages are valid for 24 months from the date of purchase. Any unused treatments after this period will be forfeited.
Packages and Practitioner Assignment
We do not guarantee that you will be treated by your preferred therapist or doctor. While we’ll consider your request, appointments are subject to availability.
Refunds, Cancellations, Transfers, and Exchanges
Products and treatments are non-refundable, non-transferable, non-exchangeable, and cannot be canceled, except for special medical reasons confirmed by our doctors. The Company has full discretion in deciding on any such requests. If a refund or cancellation is approved, the Company will deduct the standard (non-discounted) price of any used product/treatment from the refund. Complimentary items already used will also be charged at standard prices and deducted accordingly. Any unutilized complimentary items shall also be forfeited.
Medication
No refunds or returns are allowed for any purchased medication.
Medical and Health Disclosures
You are responsible for disclosing all relevant medical conditions before each treatment and updating us on any changes.
Risks and Limitations
Treatment results vary between individuals. No guarantees are provided regarding outcomes. Products must be used according to instructions and safety guidelines. If an adverse reaction occurs, discontinue use immediately and seek medical advice. The Company is not liable for any resulting issues. Treatments may carry risks, side effects, and limitations, which you should carefully consider before proceeding. Failure to follow aftercare advice may worsen your condition, and you agree to comply with all post-treatment instructions.
Limitation of Liability
To the fullest extent permitted by law: The Company is not liable for any injury, loss, or damage unless directly caused by gross negligence. Customers are responsible for their personal belongings.
Termination of Agreement
The Company may terminate a customer’s treatment package or deny entry for reasons including:
– Committing a criminal offense on our premises.
– Inappropriate, rude, or offensive behavior.
– Breaching any of these Terms.
– Abusing or offending staff or other customers.
In case of termination, deductions will apply to any refunds. Unused complimentary items will be forfeited. Used complimentary items will be charged at standard prices and deducted from any refund.
Confidentiality and Personal Data
All medical and health information you provide will be kept confidential. The Company is committed to safeguarding your personal data. We may share your information internally or with trusted third parties for purposes including providing services, marketing promotions, event invitations, and promotions. You may request, in writing, for us to stop using your personal data, but doing so might affect our ability to continue providing services to you.
Miscellaneous
The Company may amend these Terms at any time without notice. Updated Terms will be shared via our usual communication channels and will be binding once published.
Dispute Resolution and Governing Law
These Terms are governed by Singapore law. Any disputes will first be referred to mediation through the Singapore Mediation Centre. If unresolved, the dispute will be settled by arbitration in Singapore, conducted in English under the rules of the Singapore International Arbitration Centre (SIAC) by one arbitrator appointed by the SIAC President.
